Concerns and Questions
Please tell us your feedback and issues so we can make things better!
Status Check!
Check on status and known issues: Squarespace Status and Shopify Status.
Direct Support
24/7 support available via Squarespace Support and Shopify Support:
Level Up Your Site
New Page or page revamp Request
If you have trouble coming up with ways to completely change a page or create a new one, fill out our guided form in the button below. Please review our helpful page on how to properly log an issue.
New Change or Feature Request
We love being on your team. Is there something special we can do to help make your wildest dreams come true?
We want to make sure that the work we are doing aligns with your business goals. Please let us know if there is an issue or change request you want us to tackle. Please only list one request per form submission.
Clients: change requests are covered by your One Wheel 360 plan (available hours), and your requests will take priority! We will reply same day or next day to update you on the status, review any sub-steps or dependencies, and deliver estimates if there needs to be work accomplished outside any currently available hours.
Please review our helpful page on how to efficiently send a request to ultimately save you time and money.
Use this form for small website changes or wicked-cool omnichannel campaign ideas – we’ll get back to you promptly with a next-step plan no matter what.
Clients can also simply email clients@onewheelmarketing.com.
Once we have all the necessary details, clients can expect a response within 1 hour within office hours, and small request are often completed the same day.