Offboarding

Last updated: April 20, 2026

These terms are part of the One Wheel 360 Terms of Service. They describe what happens when the relationship ends.

How to Cancel

You may cancel all services or selected services by sending written notice to clients@onewheelmarketing.com. The cancellation period is 90 days, meaning three full calendar months. If notice is received on or before the 1st of a calendar month, the period begins that day. If notice is received after the 1st, it begins on the 1st of the following month. Services and billing continue through the full notice period for the scope being cancelled.

Partial Cancellation

A cancellation may apply to your full relationship with One Wheel or only to specific services, assets, locations, campaigns, or platforms. If you cancel only part of your services, this Offboarding section applies only to the cancelled scope, and all remaining services continue under their existing terms and billing.

Notice Period

During the notice period, services continue as normal for the cancelled scope unless the parties agree otherwise in writing. We prepare for transition by auditing access, documenting configurations, identifying dependencies, and separating cancelled scope from continuing scope where reasonably possible.

Migration Responsibility

You are responsible for identifying and authorizing the person or provider who will receive transferred access, assets, and migration materials for the cancelled scope. Any migration, separation, recreation, export preparation, provider coordination, or related transition work performed by One Wheel is billed as a separate Build project or at otherwise applicable transition rates. One Wheel is not responsible for completing migration work unless that work is separately scoped and paid.

Sign-Off Requirement

Before One Wheel removes its access to any platform, system, or component tied to cancelled services, you must confirm in writing that you have independent admin access and can operate that cancelled scope on your own or through another provider. If you do not yet have access, we help you get it, and that assistance is included. Billing for cancelled Command Center scope continues until you confirm independent access to the affected platforms and assets. We will not remove our access, revoke credentials, or deactivate monitoring for the cancelled scope until you sign off. This protects you from gaps in coverage, lost access, broken dependencies, or platforms going unmonitored during transition.

What Transfers

You receive confirmed admin access to every transferable platform associated with the cancelled scope that is in your account or registered in your name. Finished deliverables that have already been paid for are yours. First-party analytics properties and domain names registered in your name remain yours. Assets tied to continuing services remain under active management until those services are also cancelled or transitioned.

Retained Command Center

After cancellation of some or most services, you may keep a reduced Command Center scope in place for archives, storage, limited maintenance, partial service, or future reactivation readiness. Any retained Command Center scope remains an active recurring service and is billed based on the remaining managed assets, platforms, and support requirements. Assets and systems that remain under One Wheel management are not considered fully offboarded while that retained scope remains active.

Paid Transition Work

Source files, working files, and proprietary assets are available through a priced hand-off engagement under the Intellectual Property and Deliverables terms. Any work required to transition running campaigns, automations, machine operations, shared systems, or provider handoff may be scoped as a separate Build project. Third-party collaboration during transition is billed at standard rates.

What May Not Transfer

Some assets may not be transferable due to technical limitations, shared infrastructure, third-party platform restrictions, security requirements, licensing limits, operational dependencies, or the nature of One Wheel’s proprietary systems and methods. These may include platform configurations that depend on shared infrastructure, ad accounts with structural dependencies, embedded forms built on proprietary systems, integrations that require One Wheel’s environment to function, and working files or operational assets that are not included in automatic transfer rights. Where something cannot transfer, we explain why and can scope a separate Build project or hand-off engagement to recreate the function or provide an appropriate alternative in your own environment.

Credential Handback and Final Billing

Once you confirm independent access for the cancelled scope, One Wheel removes access, revokes keys, deactivates monitoring, and removes or disables stored credentials and access records as appropriate to the cancelled scope. A final invoice covers the current billing period plus any outstanding overage, third-party costs, or transition charges incurred during the notice period. If only part of the relationship is cancelled, future invoices reflect the reduced ongoing scope after transition is complete.

After Offboarding

If all services are cancelled, your client record is closed. If only part of the relationship is cancelled, your client record remains active for the services that continue. Data may be retained for a reasonable period following completed offboarding of the affected scope and will be purged in the ordinary course once it is no longer needed for active services, legal compliance, security, backup rotation, dispute resolution, or legitimate business records.