Offboarding

Last updated: April 6, 2026

These terms are part of the One Wheel 360 Terms of Service. They describe what happens when the relationship ends.

How to Cancel

Send written notice to clients@onewheelmarketing.com. The cancellation period is 90 days (three full calendar months). If notice is received on or before the 1st of a calendar month, the period begins that day. If received after the 1st, it begins the 1st of the following month. Services and billing continue through the full notice period.

What Happens During the Notice Period

Services continue as normal. No new campaigns or major initiatives will be launched unless you request them. Our team begins preparing for a clean transition — auditing access, documenting configurations, and identifying anything that needs your attention before we step back.

The Sign-Off Requirement

Before One Wheel removes its access to any platform, you must confirm in writing that you have independent admin access and can operate that platform on your own. We walk through every platform with you. If you don't have access, we help you get it — that assistance is included, not billed.

Command Center billing continues until you have confirmed independent access to all platforms. We will not remove our access, revoke credentials, or deactivate monitoring until you have signed off. This protects you from gaps in coverage, lost access, or platforms going unmonitored.

What Transfers

You receive confirmed admin access to every platform in your account. Finished deliverables that have already been paid for are yours. First-party analytics properties (such as Google Analytics) are yours permanently. Domain names registered in your name are yours.

What Requires a Priced Engagement

Source files, working files, and proprietary assets are available through a hand-off engagement as described in our Intellectual Property terms. Transition of running campaigns or machine operations to another provider is scoped as a Build project. Third-party collaboration during transition is billed at standard rates.

What May Not Transfer

Some assets cannot be transferred due to technical limitations. These include platform configurations that depend on shared infrastructure, ad accounts with structural dependencies, embedded forms built on proprietary systems, and integrations that require One Wheel's environment to function. Where something cannot transfer, we explain why and help you establish independent alternatives.

Credential Handback and Purge

Once you confirm independent access, One Wheel rotates all credentials in the vault, revokes API keys, removes team member access, and deactivates monitoring. Screenshots documenting access removal are retained as confirmation. All vault entries for your account are purged. Shared credential folders are deleted.

Final Invoice

A final invoice covers the current billing period plus any outstanding overage or third-party costs incurred during the notice period.

After Offboarding

Your client record is closed. We retain your data for 90 days following completed offboarding, then purge all client data from our systems. If you want to return after offboarding, you enter as a new client. A 90-day check-in from your account manager is standard — that's relationship maintenance, not a sales call.

Transition Clients

For clients who came to One Wheel through acquisition, transition and offboarding work is billed at $250 per hour with a 4-hour minimum ($1,000). This rate is communicated before you make your decision to stay or leave. Nothing is removed until you confirm independent operation.