New Covid-season mini site to roll out new ecommerce features

CPR, standing for Cell Phone Repair, has 850+ stores nationwide. However, when COVID hit, customers were no longer coming into stores for their repairs like they used to. They needed to quickly roll out a prototype of a full-service mail-in and courier pick up service.

One Wheel Marketing created https://freedevicepickup.com to demonstrate what the process could look like in a fully-functional e-commerce solution. To make it easier for users to get a quote and get instant feedback on whether their devices are worth repairing, they are instructed to use the chat feature. If the item is a good candidate for repair, the chat operator tells the user to pay for their courier pickup solution if they are in the covered area. If the user is outside of the covered area, they are sent the mailing materials to send their device in.

This CPR client discovered it was easier and faster to add a mini-site to add functionality than to roll out a full redesign when they need a new feature envisioned.

What We Did:

• Created the new program in collaboration with the client

• Envisioned the pricing, customer flow, shipping options, and training for chat operators

• Set up ecommerce items, customer emails, and merchant account

• Incorporated all current brand standards and colors

The result:

After consultations and reimagining their services, they ended up with a great website with the capabilities they needed during social distancing. Visit our website or contact us to learn more about how you can maximize your website’s capabilities.